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Alarm summary does not show events
If a FactoryTalk ViewPoint alarm summary does not show any events, consider the following potential causes and remedies.
Alarms are filtered
If the alarm summary has an active filter, alarms you expect to see may be hidden.
- Clear any active alarm filters
Networking and communications failure
If networking and communications have failed on the host computer, the FactoryTalk ViewPoint server will be unable to communicate with the FactoryTalk Alarms and Events servers.
- If possible, configure and launch a FactoryTalk View client instance on the same computer that runs the FactoryTalk ViewPoint server and observe its behavior.
If the same alarm summary does not show any events, the problem is not in the FactoryTalk ViewPoint but at the lower levels such as the networking and communications.
FactoryTalk Alarms and Events server not running or detecting alarms
If the FactoryTalk Alarms and Events server is not running or is not detecting any alarms, the FactoryTalk ViewPoint server will be unable to communicate with it or will receive no alarms.
- Verify the FactoryTalk Alarms and Events service is running.
- To troubleshoot FactoryTalk Alarms and Events alarm detection, refer to the Rockwell Automation Knowledgebase.